PRIVACY POLICY

Last Updated: 29 September 2026

Company Name: Private Number Plate Maker LTD

Company Registration Number: 16163051

DVLA RNPS ID: 75449

Website: https://plate-maker.co.uk

1. INTRODUCTION

Private Number Plate Maker LTD ("we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal information. As a DVLA Registered Number Plate Supplier, we are legally required to collect and process certain personal data to comply with UK regulations.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place orders, or interact with our services. We comply with all relevant regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. DATA CONTROLLER INFORMATION

Data Controller: Private Number Plate Maker LTD

Registered Office Address: Stand 53, New Spitalfields Market, 1 Sherrin Road, London, E10 5SQ.

Email: info@plate-maker.co.uk

Data Protection Officer: info@plate-maker.co.uk

3. TYPES OF PERSONAL DATA WE COLLECT

3.1 Identity Verification Data (Legally Required)

• Proof of identity (driving licence, passport, bank cards, utility bills)
• Proof of entitlement (V5C, V778, V750, DVLA letters)
• Vehicle Registration Mark (VRM) details

3.2 Order and Customer Data

• Name, email, phone number, delivery/billing addresses
• Order history and product preferences
• Payment information (processed securely)
• Communication records

3.3 Website Usage Data

• IP address, browser type, device data
• Cookies and tracking technologies
• Page interactions and navigation behavior
• Search queries and plate builder interactions

3.4 Marketing & Communication Preferences

• Email subscription data
• Engagement history

4. HOW WE COLLECT YOUR DATA

• Directly from you (orders, messages, forms)
• Automatically via cookies
• From third parties such as payment processors or delivery partners

5. LEGAL BASIS FOR PROCESSING

5.1 Legal Obligation

Identity & entitlement verification required under DVLA regulations.

5.2 Contract Performance

Required for processing your orders and providing services.

5.3 Legitimate Interests

• Fraud prevention
• Service improvement
• Marketing (unless opted out)

5.4 Consent

Used for email marketing and certain cookies.

6. HOW WE USE YOUR DATA

• DVLA compliance & verification
• Order processing & delivery
• Customer support
• Business operations & fraud prevention
• Marketing communications (where consented)

7. DATA SHARING & DISCLOSURE

• DVLA and legal authorities
• Payment processors
• Courier partners
• IT providers
• Fraud prevention agencies

8. INTERNATIONAL DATA TRANSFERS

Data may be transferred outside the UK, with safeguards such as Standard Contractual Clauses where needed.

9. COOKIES & TRACKING TECHNOLOGIES

Types of cookies:

• Essential
• Performance & analytics
• Functional
• Marketing & targeting

10. DATA RETENTION PERIODS

• RNPS sales records: retained for the required three-year period. Any additional retention must have a separate lawful and documented reason.
• Customer accounts: Deleted after 24 months of inactivity
• Company accounting records: normally six years from the end of the financial year they relate to, or longer where required by law.
• Marketing data: Until consent withdrawn
• Analytics: May be stored indefinitely (anonymous)

The retention of identity-document images is assessed separately from the mandatory RNPS sales record. Images are not automatically retained for the same period as that record.

11. YOUR DATA PROTECTION RIGHTS

You have the right to:

• Access your data
• Request corrections
• Request deletion
• Restrict processing
• Data portability
• Object to processing
• Avoid automated decision-making effects

Contact: info@plate-maker.co.uk

12. DATA SECURITY MEASURES

• SSL/TLS encryption
• Strict access controls
• Physical document security
• Regular staff training
• Audit & monitoring
• Breach response procedures

13. CHILDREN'S PRIVACY

We do not knowingly collect data from individuals under 18 years of age.

14. CHANGES TO THIS POLICY

We may update this policy. The updated version will always be posted on this page.

15. CONTACT & COMPLAINTS

Data Protection Officer

Email: info@plate-maker.co.uk
Phone: 020 3576 6603
Address: Stand 53, New Spitalfields Market, 1 Sherrin Road, London, E10 5SQ.

General Privacy Inquiries

Email: info@plate-maker.co.uk

Marketing Preferences

Email: info@plate-maker.co.uk

Data Breach Reporting

Email: info@plate-maker.co.uk

ICO (UK) Complaints

Website: https://ico.org.uk
Email: casework@ico.org.uk
Phone: 0303 123 1113

To raise a concern about our use of your personal data, email info@plate-maker.co.uk. We will acknowledge your complaint within 30 days and respond without undue delay. You can also complain to the Information Commissioner’s Office at ico.org.uk.